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   Bologna, Italy - Phone: +39 051 946033 - Fax: +39 051 6941048 - email: info@pmsmachinery.com
Reserved Area

Services

  • Presale: technical commercial evaluation and study of the equipment, with customized layout as per customer’s needs and according to the environment in which the machines will be placed.

  • After Sales: Our engineers provide mechanical,  electronic assistance and software for the lifecycle of our equipment through:  telephone - fax - email – directly at customer ‘s plant
  • Testing:our skilled technicians carry on  the running tests for machines and lines in our premises FAT (Factory Acceptance Test) and at customer’s site SAT (Site Acceptance Test) as well as a Training reserved for machine operators.

  • Documentation: All our machines are equipped with:
    • - Instruction manuals as per CE standards
    • - Use-maintenance manuals
    • - Manual size tooling replacement
    • - CD-ROM including: programs, display Plc, wiring diagrams
    • - List of spare parts for a simple and safe identification of the component
    • - List of commercial components installed over  the machine

  • Validation Document: on customer's request we submit all tables relating to the acceptance tests carried on during the FAT and the SAT. We also provide, on request as well, the validation documents:
    • - Protocol IQ: Installation - Qualification
    • - Protocol OQ: Operational - Qualification
    • - Specifications for the Hardware-Software project

  • Spare parts: We guarantee to all customers the supply of mechanical and commercial spare parts during the whole life cycle of machines / lines.
    For all supplied machines we grant the assistance, the supply of eventual additional parties, complete or partial overhauling as well as the required updating.